Get to know the Role:

• Guide our talent & client in using our products
• Manage service enquiries and disputes arising from our talent & client
• Provide excellent customer service to our customer base
• Maintain good relationships and community building efforts with talent & client

The day-to-day activities:

• Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner.
• Understanding client requirements and sourcing the suitable candidates for different positions.
• Searching & Short-listing the candidates as per client’s requirements via job-boards, social networking sites (linkedin.com).
• Screening and short-listing CV’s based on the remit provided.
• Identifying suitable candidates quickly for client submission.
• Submitting a complete profile to clients within a given time.
• Ability to re-prioritize and adapt to an exciting, ever-changing environment . Work well independently, complete assigned tasks in the established time frame, complete regular assignments without reminders or additional requests . Process tasks as requested by Team Leader/Manager.

The must haves:

• Bachelor degree or equivalent
• Min 1 year support specialist / call center experience
• Comfortable working in a Customer service environment and handling large volume of support need/ enquiries per day
• Good communication skill
• Good command in spoken and written English
• An effective listener and troubleshooter
• Attentive to detail and accuracy
• Able to work by shift, be flexible in changing shift schedules and work during weekends and holidays. 
• Demonstrated proficiency with Microsoft Office, specifically Excel.​

Part of Deals

• Accident and Private Health insurance, Yearly medical checkup
• 12 days of annual leave, plus 5 days of sick leave
• 11 days of public holidays
• 13-month salary, MacBook provided
• Flexible working time (01 day of work-from-home per week)
• Work-life balance. Long hours or overtime are not expected.
• Annual performance review providing career growth opportunities
• A team of diverse, fun, and welcoming people  

If you’re interested, we would love you to apply email recruitment@weploy.com.vn, even if you are unsure if you meet all the criteria. Research shows that people from under-represented backgrounds are unlikely to apply unless they are certain they meet all the criteria.